Last updated [Month DD, YYYY]
Summary
- Memberships bill monthly in advance and continue until you cancel.
- Cancel with at least 30 days written notice to hello@xenithhealth.com.
- No refunds on months already billed.
- Medications are non-refundable once prescribed or shipped.
- Completed consults and completed in-office treatments are non-refundable.
1. Memberships
How billing works
Membership fees are charged monthly, in advance, to the payment method on file, on the same calendar day each month (or the last day of the month if that day does not exist). Your first charge occurs when you enroll after your initial physician consult. Membership fees cover clinical services: follow-up visits, dosing guidance, side-effect management, and care team access. They do not include medications, laboratory testing, or in-office treatments unless a plan states otherwise in writing.
How to cancel
Send written notice to hello@xenithhealth.com from the email address on your account, or mail notice to [LEGAL ENTITY NAME, PLLC], [STREET ADDRESS], Amarillo, TX [ZIP]. Include your full name and the plan you are cancelling. We will confirm receipt by email within two business days. If you do not receive confirmation, your notice has not been received; please follow up by phone at [PHONE].
When cancellation takes effect
Cancellation takes effect 30 days after we receive your written notice. Any monthly charge that falls within that 30-day window will be billed as scheduled. You keep access to membership services through the end of the period you have paid for. There is no minimum term beyond the notice period.
Refunds
Membership fees for months already billed are not refunded, in whole or in part, including for unused follow-ups or care team access. If we charge you in error (for example, after a cancellation has taken effect), we will refund the incorrect charge in full within 10 business days of confirming the error.
Pausing
We do not offer a pause. You may cancel and re-enroll later; a new initial consult may be required if your last physician visit was more than 12 months ago.
2. Initial physician consult
The initial consult fee is charged when the visit is scheduled and renews annually while you remain a member. It is refundable in full if you cancel at least 24 hours before your scheduled visit. It is non-refundable once the visit has taken place, including if the physician determines that treatment is not appropriate for you. Missed visits without 24 hours notice are non-refundable.
3. Medications
Medications are prescribed by our physicians and dispensed by an independent pharmacy, King Compounding Pharmacy. Under Texas pharmacy law, dispensed prescription medications cannot be returned for resale. Medication charges are non-refundable once the prescription has been sent to the pharmacy. If a shipment arrives damaged, incorrect, or compromised (for example, a temperature-sensitive product that arrives warm), contact us within 48 hours of delivery at hello@xenithhealth.com with photos; we will coordinate a replacement with the pharmacy at no cost to you when the problem is confirmed.
4. Laboratory testing
Lab fees are set by the laboratory and are non-refundable once the order has been placed or the specimen collected.
5. In-office treatments and packages
Single treatments are non-refundable once performed. Prepaid packages or series may be cancelled for a refund of the unused portion, less the full regular price of any sessions already received, when requested in writing within 12 months of purchase. Retail skincare products are returnable unopened within 14 days with a receipt.
6. Chargebacks
Please contact us before disputing a charge with your card issuer. Most billing questions are resolved within two business days. Charges made in accordance with this policy and with your written enrollment agreement are valid charges.
7. How refunds are issued
Approved refunds are returned to the original payment method within 10 business days. Your issuer may take additional time to post the credit.
8. Changes
We may update this policy. Changes do not affect charges already made and will be emailed to active members at least 30 days before they apply to future billing. This policy is part of our Terms of Service.
Questions
Xenith Health billing team · hello@xenithhealth.com · [PHONE]